The Claims process


1. Submit a claim

If you wish to make a claim you should fill in the claims form below or telephone RentGuardian on 0333 240 6016. Calls cost the same amount as a landline call to a 01 or a 02 number and the price is the same for calls from mobile phones. We will be able to take details of your claim and advise you, but will not be able to tell you whether or not your claim is covered. We will then liaise with the underwriters of the policy on your behalf.

This phone line operates from 09.00 to 17.00 Monday to Friday (excluding bank holidays) and Saturdays from 09.00 until 12.00.


Online claim form



Alternatively you can e-mail

or write to:

The Claims Department,
RentGuardian, 3 New Road, Kendal LA9 4AY


2. What happens next?

This will depend on which type of claim is involved but RentGuardian will advise you as to how best to proceed.